Questions, answered

Existing Damage

Valeting Lab is not liable for any damage that was already present on your vehicle, including but not limited to:

• Scratches, dents or chips
• Faded, oxidised or heavily worn paintwork
• Poorly repaired or resprayed panels
• Loose trims, badges or fittings

Any such issues may become more visible after cleaning.

Paintwork Condition

We are not responsible for damage to old, weak or poorly repaired paintwork, including peeling lacquer or a failing clear coat. Machine or hand cleaning can expose underlying defects that were previously hidden.

Interior Condition

While we take great care when cleaning interiors, please be aware that:

• Heavily soiled areas may not return to their original condition
• Stains, wear or discolouration may be permanent
• Delicate materials such as worn fabrics or aged leather can be more susceptible to wear

Stain and Odour Removal

We aim to significantly improve stains and odours, but complete removal is not guaranteed due to the nature of certain contaminants.

Electrical Components

Care is taken around sensitive areas. However, Valeting Lab is not responsible for faults arising from existing electrical issues or water sensitive components.

Personal Belongings

Customers are asked to remove all personal items before the service. Valeting Lab is not liable for loss or damage to personal belongings left in the vehicle.

Child Seats

For safety and liability reasons, child seats will not be removed or refitted.

Access Requirements

We kindly ask for access to a power supply so we can provide the best possible service. We bring our own water with us.

Weather Conditions

Services may be rescheduled due to unsafe or unsuitable weather conditions.

Booking and Cancellations

To keep things running smoothly:

• Please give at least 24 hours notice for cancellations or rescheduling
• Late cancellations may result in a fee

Final Inspection

Customers are encouraged to inspect the vehicle upon completion. Once the service is signed off, it is assumed the work has been completed to satisfaction.